Terms of use

Lexoradv is a technology platform. We introduce you to advocates enrolled with a State Bar Council in India and provide the tools to book, pay for, and attend a video consultation.

We do not practise law. We do not give legal advice, we do not supervise the advice you receive, and we do not guarantee any outcome. The advocate you engage is solely responsible for the advice they give and is bound by their professional obligations.

We do not recommend advocates. The directory is ordered alphabetically. We do not rank advocates, sort by rating, or sell placement. Filters describe facts: practice area, state, language, not our opinion of anyone’s ability.

You must be 18 or over and able to enter a contract. Keep your account details to yourself; you are responsible for activity under your account. Give accurate information: particularly the state your matter concerns, because that determines which advocates may lawfully advise you.

You choose a practice area, the state your matter concerns, a duration and a time. You may only book an advocate holding a verified enrolment in that state.

A booking holds a slot in the advocate’s calendar. It is confirmed once payment is recorded. Your joining link becomes available shortly before the start time and stops working after the consultation window closes.

Consultations take place over Google Meet, which is operated by Google and subject to Google’s own terms. If a technical failure on our side prevents the consultation, tell us and we will arrange a new time or a refund.

The fee for a consultation is fixed, shown in full before you book, and charged once. There is no per-minute charge and no subscription. The fee covers the consultation you booked and nothing further; any continuing engagement is a matter between you and the advocate, arranged outside this platform.

We collect the fee and settle with the advocate separately under our agreement with them. All amounts are in Indian Rupees and include applicable taxes unless stated otherwise.

Either you or the advocate may propose a new time. A consultation only moves once the other party agrees; a proposal on its own changes nothing.

A consultation can only be moved while it is more than 12 hours away. Inside that window the advocate has reserved the time and turned other work away, so the appointment stands. We remind you by email and in the application about a day beforehand, and again shortly before the window closes, so that you have a fair opportunity to change it.

What happens to the fee depends on when it is cancelled, and by whom:

• You cancel more than 12 hours ahead. The full fee you paid is credited to your Lexoradv account.
• You cancel within 12 hours, or do not attend. The fee is not returned and no credit is issued, because the advocate held that time for you and is paid for it.
• The advocate cancels, or does not attend. The full fee is credited to your account whenever this happens, and the advocate is not paid for that consultation.

Anything about a refund or a credit: including one you think is wrong, or one that has not arrived: goes to refunds@lexoradv.com.

Where a cancellation entitles you to money back, it is held as credit on your Lexoradv account rather than returned to the card or account you paid from.

Credit does not expire. It is applied automatically the next time you book, and where it does not cover the whole fee you pay only the difference by the usual means. Every credit, and every use of it, is listed on your account page; those entries cannot be altered by us or by anyone else once written.

Credit is not transferable to another person and has no cash value in itself. Nothing here removes any right you have under the Consumer Protection Act, 2019 or other law that applies to you: if you believe you are entitled to be repaid rather than credited, write to refunds@lexoradv.com and we will deal with it.

You agree not to:

• Record a consultation without the advocate’s consent
• Upload malware, or material you have no right to share
• Use the platform to harass, threaten or abuse anyone
• Contact an advocate off-platform to avoid fees after being introduced here
• Attempt to access data belonging to anyone else

We may suspend or close an account that breaches these terms. Where we do, we will tell you why.

You may review an advocate only after a consultation you booked has been completed. Reviews are checked before they appear, and we may decline to publish one that is abusive, discloses confidential detail, or makes allegations we cannot verify. Declining to publish a review is not a judgement on your experience: take conduct complaints to the relevant State Bar Council, and we will tell you which one that is.

We are responsible for operating the platform with reasonable care. We are not responsible for the advice an advocate gives, for the outcome of your matter, or for anything you decide to do based on a consultation.

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability to you in connection with any consultation is limited to the fee you paid for it.

These terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute. This does not take away your right under section 34(2)(d) of the Consumer Protection Act, 2019 to complain to the consumer commission where you live or work: a clause in our terms cannot remove a right the statute gives you. We may update these terms; the version in force when you book is the version that applies to that booking.

Questions: help@lexoradv.com.